What action should a customer take if they believe they have been charged incorrectly?

When a customer believes they have been charged incorrectly, the most appropriate action is to contact customer service. This step allows the customer to communicate their concerns directly to a representative who can review the details of the charge, investigate the situation, and provide assistance. Customer service is equipped to handle billing inquiries, rectify mistakes if necessary, and ensure that the customer’s issue is resolved efficiently.

By reaching out to customer service, the customer also ensures that they are documenting their concerns and starting a formal inquiry process. This proactive approach can lead to a quicker resolution than waiting for a billing statement or disregarding the charge entirely, both of which could result in continued confusion or unauthorized payments.