What should customers do if they wish to cancel a reservation?

Customers wishing to cancel a reservation should contact the branch or manage bookings online, as this method provides the most direct and efficient way to handle the cancellation. By reaching out directly to the branch, customers can ensure that their specific needs and circumstances are addressed, allowing for tailored assistance. Additionally, managing bookings online offers a user-friendly interface where customers can see their reservations and make modifications or cancellations at their convenience.

This process streamlines the cancellation, minimizes wait times, and reduces the chance of miscommunication that can occur over other channels like phone or email. It also allows customers to confirm the cancellation immediately, providing peace of mind. Overall, this approach aligns with best practices for customer service, emphasizing ease of access and prompt resolution of customer requests.