What should customers do if they experience problems with their rental vehicle?

Customers experiencing issues with their rental vehicle should contact Enterprise customer service. This step is crucial because the customer service team is equipped to handle various vehicle problems, whether they are mechanical issues, service needs, or emergencies. They can provide guidance on what actions to take next, arrange for roadside assistance, or facilitate a vehicle swap if necessary.

Contacting customer service ensures that the problem is documented and addressed in a timely manner, helping customers avoid potential liability or complications that can arise from attempting to resolve the issue independently. Furthermore, the customer service representatives have access to the resources and procedures necessary to assist customers effectively, making this the most reliable and efficient course of action.

Other options, like consulting the rental agreement, might provide useful information, but they won't offer immediate assistance or solutions for urgent problems. Taking matters into one's own hands by attempting to fix the vehicle could lead to further complications or voiding any insurance or coverage offered by the rental agreement. Lastly, delaying action until the return date could exacerbate the issue, resulting in additional inconvenience for the customer. Thus, promptly contacting customer service is the best approach when problems arise with a rental vehicle.