Which of the following is a common ethical violation in the rental industry?

Falsely submitting hours is considered a common ethical violation in the rental industry because it involves misrepresenting the actual work time to gain undeserved compensation or benefits. This practice undermines the integrity of labor reporting and can lead to financial discrepancies within the organization. In the rental industry, where employees may be responsible for managing vehicles, inventory, or customer service, accurately reporting hours worked is essential for fair payroll practices and maintaining trust in the workplace.

On the other hand, offering discounts, providing free upgrades, and conducting customer surveys are generally acceptable practices within the industry. Discounts and upgrades can serve as customer rewards to enhance satisfaction and loyalty, while surveys are a common method for gathering feedback to improve services. These practices, when conducted ethically, contribute to positive customer relations and better business outcomes.