Which step in the GP39 inside sales process comes after car selection?

The step that comes after car selection in the GP39 inside sales process is the presentation of protections. This phase is crucial because it involves informing the customer about the various protective products and services available to enhance their rental experience. Presenting protections includes explaining features such as insurance options, damage waivers, and roadside assistance, which help customers understand how these offerings can safeguard their interests during their rental period.

By addressing this step after the car selection, the sales representative can effectively tailor the protections based on the customer’s chosen vehicle and anticipated usage. This not only builds customer trust but also increases the likelihood of a sale, as customers feel more secure knowing they have options to protect themselves. Understanding the need for protections directly relates to customer service and sales strategies, emphasizing the importance of customer education in the rental process.